ServiceM8

Overview

ServiceM8 is field-service software made by a company based in Darwin, Australia. It brings job administration and team coordination into one platform, with tools for tracking work, managing recurring jobs and handling customer payments. ServiceM8 says contractors worldwide use it to manage more than $50 billion in jobs.

The software supports Android, iOS and macOS, and a separate ServiceM8 Desktop app is available for Mac or PC. Offline mode is supported, so teams can continue working when a connection is unavailable.

Key features

Team tools give managers a view of staff locations and job progress. Staff can communicate through messaging, while activity feeds and timesheets help keep work updates and hours visible. Route optimization can help coordinate visits, and recurring jobs are supported.

Customers can use a portal, and businesses can invoice and accept card payments on site or online. Tap to Pay on iPhone is also available. Accounting connections include Xero, QuickBooks Online and MYOB. Other integrations include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API.

Account security includes two-step authentication and a 90-day activity log. On paid plans, support includes 24/7 chat and email; help videos and partners are also available.

Pricing

ServiceM8 has a free plan and a 14-day trial. Listed paid plans range from $29 to $349 per month. Prices are in AUD and include GST. The homepage says there are no hidden fees and no contracts.

The free plan also includes 10c per SMS. Paid plans include unlimited users, while the free plan is limited to one. The listed plan details specify 100+ SMS per month on Starter, 300+ on Growing, 1,000+ on Premium and 3,000+ on Premium Plus.

Platforms

ServiceM8 runs on Android, iOS and macOS, with mobile apps for both major mobile platforms. ServiceM8 Desktop is available for Mac or PC. Offline mode is supported.

Who it's for

ServiceM8 may suit contractors who need to coordinate field teams, manage repeat visits, communicate with customers and take payments. Its job limits distinguish the plans: a solo operator with lighter monthly volume can start on Free, while growing teams can use paid plans with unlimited users and higher job allowances. The integrations may also be useful for businesses already working with Xero, QuickBooks Online or MYOB.

For trade-specific directories, see our guides to Plumbing software and HVAC software.

Pros and cons

Pros

• A free plan is available, with paid tiers for larger job volumes.
• Paid plans allow unlimited users.
• Includes offline mode, recurring jobs, route optimization, invoicing and card payments.
• Offers accounting integrations, other third-party connections and a REST API.
• Paid plans include 24/7 chat and email support.

Cons

• The free plan is limited to one user and 30 jobs per month.
• SMS allowances are capped by plan, and the free plan lists a 10c SMS charge.
• The listed plan prices are in AUD and include GST, which may not match every reader's billing context.

Alternatives

Contractors comparing field-service platforms can also consider Joblogic, Commusoft, ServiceTitan, FieldBench, Contractor+, simPRO, Method: Field Services and FieldPulse.

Verdict

ServiceM8 combines job and team coordination with customer-facing tools, payment collection and accounting integrations. Its free tier provides a way to begin with one user and 30 monthly jobs; businesses that need more capacity can move to paid plans, which raise the job limits and allow unlimited users. The key choice is whether the plan's monthly job allowance and SMS allocation fit the volume of work the business handles.