What it is
ServiceM8 is job management software for contractors, with invoicing, payments, recurring jobs and route optimization. Teams can track staff locations and job progress, exchange messages, view activity feeds and manage timesheets. Customers have access to a portal, and the service supports offline use. Contractors can take card payments on site, online or through Tap to Pay on iPhone. Accounting integrations include Xero, QuickBooks Online and MYOB; other listed connections include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API. Security features include two-step authentication and a 90-day account activity log. ServiceM8 is available on Android, iOS and macOS, and its desktop app is available for Mac or PC. The free plan includes one user and 30 jobs per month, with SMS listed at 10c per message. Paid plans range from 29.00 USD to 349.00 USD per month, with prices in AUD including GST. A 14-day trial is listed.
Who it suits. ServiceM8 suits contractors who need job management, invoicing and payments, along with tools for tracking a team. Its free plan is limited to one user and 30 monthly jobs.
Good
- Supports offline use and recurring jobs.
- Route optimization and customer portal are listed.
- Paid plans include unlimited users.
- Integrates with Xero, QuickBooks Online and MYOB.
- Paid plans include 24/7 chat and email support.
Watch for
- Free plan allows one user.
- Free plan allows 30 jobs per month.
- SMS on the free plan is 10c per message.
- Paid plans range up to 349.00 USD per month.
Verdict
ServiceM8 combines contractor job management with payment, team and customer tools. The free tier has clear user and job limits; paid plans provide unlimited users and are priced in AUD including GST.
Plans and prices
| Plan | Price | Billed |
|---|---|---|
| Free | $0 | billed monthly; 1 user, 30 jobs per month, 10c per SMS |
| Starter | $29 a month | billed monthly; Unlimited users, 50 jobs per month, 100+ SMS per month |
| Growing | $79 a month | billed monthly; Unlimited users, 150 jobs per month, 300+ SMS per month |
| Premium | $149 a month | billed monthly; Unlimited users, 500 jobs per month, 1000+ SMS per month |
| Premium Plus | $349 a month | billed monthly; Unlimited users, 1500+ jobs per month, 3000+ SMS per month |
From ServiceM8's own pricing page, checked 28 Sept 2026. Every plan
What the maker publishes
- Accounting integrations
- Accounting integrations include Xero, QuickBooks Online, and MYOB. source
- Account security
- Security features include two-step authentication and a 90-day account activity log. source
- Company reach
- ServiceM8 says it is trusted by contractors worldwide to manage over $50 billion in jobs. source
- Customer portal
- Yes source
- Desktop platforms
- The ServiceM8 Desktop app is available for Mac or PC. source
- Free plan
- Yes source
- Free plan limits
- The free plan includes 1 user, 30 jobs per month, and 10c per SMS. source
- Free trial
- ServiceM8 offers a 14-day free trial without requiring a credit card. source
- Headquarters
- Darwin, Australia source
- Fees and contracts
- The homepage says there are no hidden fees and no contracts. source
- Invoicing and payments
- Yes source
- Mobile platforms
- both source
- Mobile platforms
- The main app is optimized for iOS, with ServiceM8 Lite available for Android. source
- Monthly pricing
- Paid plans range from $29 to $349 per month. source
- Offline mode
- Yes source
- Payment features
- Users can accept card payments on site, online, or through Tap to Pay on iPhone. source
- Pricing currency
- Prices are in AUD and include GST. source
- Recurring jobs
- Yes source
Review
Overview
ServiceM8 is field-service software made by a company based in Darwin, Australia. It brings job administration and team coordination into one platform, with tools for tracking work, managing recurring jobs and handling customer payments. ServiceM8 says contractors worldwide use it to manage more than $50 billion in jobs.
The software supports Android, iOS and macOS, and a separate ServiceM8 Desktop app is available for Mac or PC. Offline mode is supported, so teams can continue working when a connection is unavailable.
Key features
Team tools give managers a view of staff locations and job progress. Staff can communicate through messaging, while activity feeds and timesheets help keep work updates and hours visible. Route optimization can help coordinate visits, and recurring jobs are supported.
Customers can use a portal, and businesses can invoice and accept card payments on site or online. Tap to Pay on iPhone is also available. Accounting connections include Xero, QuickBooks Online and MYOB. Other integrations include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API.
Account security includes two-step authentication and a 90-day activity log. On paid plans, support includes 24/7 chat and email; help videos and partners are also available.
Pricing
ServiceM8 has a free plan and a 14-day trial. Listed paid plans range from $29 to $349 a month. Prices are in AUD and include GST. The homepage says there are no hidden fees and no contracts.
| Plan | Price | Included job and user limits |
|---|---|---|
| Free | Free | 1 user and 30 jobs per month |
| Starter | $29 a month | Unlimited users and 50 jobs per month |
| Growing | $79 a month | Unlimited users and 150 jobs per month |
| Premium | $149 a month | Unlimited users and 500 jobs per month |
| Premium Plus | $349 a month | Unlimited users and 1,500+ jobs per month |
The free plan also includes 10c per SMS. Paid plans include unlimited users, while the free plan is limited to one. The listed plan details specify 100+ SMS per month on Starter, 300+ on Growing, 1,000+ on Premium and 3,000+ on Premium Plus.
Platforms
ServiceM8 runs on Android, iOS and macOS, with mobile apps for both major mobile platforms. ServiceM8 Desktop is available for Mac or PC. Offline mode is supported.
Who it's for
ServiceM8 may suit contractors who need to coordinate field teams, manage repeat visits, communicate with customers and take payments. Its job limits distinguish the plans: a solo operator with lighter monthly volume can start on Free, while growing teams can use paid plans with unlimited users and higher job allowances. The integrations may also be useful for businesses already working with Xero, QuickBooks Online or MYOB.
For trade-specific directories, see our guides to Plumbing software and HVAC software.
Pros and cons
Pros
- A free plan is available, with paid tiers for larger job volumes.
- Paid plans allow unlimited users.
- Includes offline mode, recurring jobs, route optimization, invoicing and card payments.
- Offers accounting integrations, other third-party connections and a REST API.
- Paid plans include 24/7 chat and email support.
Cons
- The free plan is limited to one user and 30 jobs per month.
- SMS allowances are capped by plan, and the free plan lists a 10c SMS charge.
- The listed plan prices are in AUD and include GST, which may not match every reader's billing context.
Alternatives
Contractors comparing field-service platforms can also consider Joblogic, Commusoft, ServiceTitan, FieldBench, Contractor+, simPRO, Method: Field Services and FieldPulse.
Verdict
ServiceM8 combines job and team coordination with customer-facing tools, payment collection and accounting integrations. Its free tier provides a way to begin with one user and 30 monthly jobs; businesses that need more capacity can move to paid plans, which raise the job limits and allow unlimited users. The key choice is whether the plan's monthly job allowance and SMS allocation fit the volume of work the business handles.