mHelpDesk

What it is

mHelpDesk is field service management software for handling customer contact, scheduling, communication, and billing. Its workflow covers work from lead and estimate through job management, invoicing, and customer payment. Teams can use the calendar to view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can book online by selecting a service, preferred staff member, and available appointment time; the booking option can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It syncs with either QuickBooks Desktop or QuickBooks Online, but only one version can be selected at a time. Past QuickBooks estimates and invoices are not imported, and mHelpDesk is designed to work with QuickBooks rather than replace it. Payment processor options listed include Square, Stripe, Authorize.Net, and PayPal. Plans are paid, with Pro at 169.00 USD per month for 3 users, Growth at 249.00 USD per month for 8 users, and Success at 374.00 USD per month for 10 users.

Who it suits. mHelpDesk is intended for service professionals, including home service businesses, contractors, HVAC companies, and cleaning companies. It suits teams that need scheduling, customer booking, billing, and field service workflows.

Verdict

mHelpDesk covers the service workflow from lead and estimate through scheduling, invoicing, and payment, with customer booking and QuickBooks syncing. Choose a plan based on its user limit, and note that QuickBooks history is not fully imported.

Plans and prices

From mHelpDesk's own pricing page, checked 10 Oct 2026. Every plan

What the maker publishes

Apple app capabilities

The mobile app supports offline work with synchronization, scheduling, estimates, invoices, payments, alerts, inventory and QuickBooks. source

Apple compatibility

The iOS app requires iOS or iPadOS 16 or later and supports macOS 13 or later on Apple M1 hardware. source

Availability terms

The agreement promises commercially reasonable 24/7 availability but disclaims liability for downtime and does not warrant uninterrupted or error-free service. source

Billing terms

Subscriptions may bill monthly or annually, cancellations receive no prorated refunds and fees may change with 30 days notice. source

Company legal entity

The user agreement identifies mHelpDesk, Inc. as a Delaware corporation for SMS terms. source

Company profile

LinkedIn lists mHelpDesk as privately held, headquartered in Fairfax, Virginia, with 51–200 employees. source

Current parent history

An SEC filing states that ANGI Homeservices owned mHelpDesk after the September 29, 2017 Angie’s List merger. source

Customer portal

Yes source

Customer support

Support is offered by toll-free phone, email, success coaches and training resources. source

Documentation

The help center contains guides for customers, leads, staff, estimates, jobs, scheduling, invoices, payments, automation, customization, templates, QuickBooks, equipment and timesheets. source

Founded year

CB Insights lists mHelpDesk as founded in 2009. source

Free plan

No source

Headquarters

Indianapolis, Indiana, United States source

Headquarters listed officially

The official website lists 130 E Washington St Ste 1100, Indianapolis, Indiana 46204. source

Hosting model

The service is hosted by mHelpDesk or its providers and accessed remotely, with vendor-managed updates and bug fixes. source

Invoicing and payments

Yes source

License

The user agreement grants a limited, nontransferable, nonexclusive and revocable license while mHelpDesk retains intellectual property. source

Limit: cancellation and outages

Trustpilot complaints include login or site outages, difficult cancellations, refund disputes and unexpected charges. source