What it is
BigChange brings job management, scheduling, fleet tracking, customer service and invoicing together for UK field service businesses. Office tools include CRM, quotes, invoices, reporting, a sales pipeline and alerts. Field staff can use the mobile app for assigned jobs, digital worksheets, risk assessments, proof of service and timesheets; live tracking and driver behaviour monitoring are also available. Customers can request jobs, follow progress and download job cards through a portal, with integrated payments and ETA alerts. BigChange Lightning adds AI tools for business questions, engineer training, job preparation and documentation, customer summaries, messaging and GPS time tracking. The platform lists Sage and Xero integrations, and its API and web services can support other connections. Apps are available for iOS and Android, alongside the web platform. BigChange says it is headquartered in Leeds and serves trades including plumbing and HVAC, drainage, utilities, fire and security, equipment rental and electrical contracting. Pricing is available by request; plan prices are not displayed.
Who it suits. It is aimed at field service companies and trades that need office job coordination alongside mobile tools for staff in the field. Its listed sectors include plumbing and HVAC, facilities management, utilities and electrical contracting.
Good
- Combines scheduling, fleet tracking and invoicing
- Customer portal supports job requests and progress tracking
- Mobile app includes worksheets, risk assessments and timesheets
- API supports software connections and data syncing
- 24/7 access to UK-based RoadCrew support
Watch for
- Plan prices are available only by request
- Pricing page does not display plan amounts
Verdict
BigChange covers office, field and customer-facing workflows in one platform, with AI tools and API options also listed. Since prices are provided on request, businesses will need to request a quote to assess cost.
Plans and prices
| Plan | Price | Billed |
|---|---|---|
| BigChange plans | — | — |
From BigChange's own pricing page, checked 3 Oct 2026. Every plan
What the maker publishes
- AI
- BigChange Lightning includes AI tools for business intelligence, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking. source
- AI tools
- BigChange Lightning adds AI agents for business questions, engineer training, job preparation, job documentation, customer summaries, messaging and GPS time tracking. source
- API
- The BigChange Developer API supports connecting software, automating tasks and syncing data in real time, including through low-code tools such as Power Automate. source
- Company
- BigChange says it is headquartered in Leeds, United Kingdom, was founded in 2013 and is part of the Simpro Group. source
- Customer portal
- Yes source
- Customer tools
- Customers can request jobs, track progress and download job cards through a customer portal; the platform also offers integrated payments and ETA alerts. source
- Field features
- Field tools include a mobile app, live tracking, digital worksheets, risk assessments, proof of service, timesheets and driver behaviour monitoring. source
- Founded
- 2013 source
- Headquarters
- Leeds, United Kingdom source
- Hosting
- BigChange says its platform is hosted on Amazon Web Services and uses multi-region, multi-datacentre architecture. source
- Integrations
- BigChange describes integrations with Sage and Xero and says APIs and web services can support optional integrations with ERP and other industry platforms. source
- Intended users
- BigChange says it serves trades and field service businesses, including plumbing and heating, drainage, utilities, fire and security, equipment hire, HVAC and electrical contracting. source
- Mobile app
- The BigChange app lets field staff complete assigned jobs while on the road and is available through the iOS App Store and Google Play Store. source
- Mobile app compatibility
- The BigChange app guide says users can download the app from the iOS App Store or Android Play Store. source
- Office features
- Office features include scheduling, CRM, quotes, invoices, reporting, sales pipeline and alerts. source
- Pricing availability
- The pricing page lists included features and extras but directs visitors to request pricing and does not display plan prices. source
- Product
- BigChange combines job management, scheduling, fleet tracking, customer service and invoicing in one platform for UK field service businesses. source
- Scheduling and tracking
- The product includes job scheduling and live tracking as part of its plans. source