The Service Manager

What it is

The Service Manager offers TSMPlus, a cloud-based field service and asset management platform for work from the first quote through the final invoice. Its tools cover job and project management, quoting, purchasing, invoicing, preventative maintenance, asset tracking, and scheduling. Technicians can view job details and customer history and update jobs from a smartphone or tablet. The feature list also includes work orders, estimate building, invoice payments, business reporting, and a mobile app. For compliance, the product supports custom checklists, digital forms, compliance records, and audit-ready reports. TSMPlus integrates with MYOB and Xero. The company says it configures workflows to suit businesses and adapt as they change, and highlights HVAC businesses alongside HVAC&R and electrical industries. It is offered for web, Android, iOS, and API platforms. Pricing is available on request, and a free 21-day trial is offered. The site's terms say the described services are available to Australian-based persons unless stated otherwise.

Who it suits. TSMPlus is aimed particularly at HVAC businesses and also addresses HVAC&R and electrical industries. Its work management and compliance tools may suit field teams coordinating jobs, assets, and technician records.

Verdict

TSMPlus combines field service, asset tracking, quoting, and compliance tools in a configurable workflow. Prospective users should confirm availability and request pricing, especially if they need professional services.

What the maker publishes

Accounting integrations

A maker article says TSMPlus integrates with accounting platforms including MYOB and Xero. source

Availability

The terms and conditions say the products and services described on the site are available to Australian-based persons unless stated otherwise. source

Backups

For the Evolution platform, TSM says it sets up routine data backups on the customer server and recommends customer backups to an FTP server. source

Compliance

A maker article says users can create digital checklists, SWMS, and compliance forms for technicians to complete on mobile devices. source

Compliance tools

The product supports custom checklists, compliance records, and audit-ready reports. source

Core features

The product includes project and job management, quoting, purchasing, invoicing, preventative maintenance, and asset tracking. source

Custom workflows

The maker says it configures workflows to suit businesses and adapt as they change. source

Features

The maker lists scheduling, mobile solutions, business reporting, and integrations among TSMPlus features. source

Hosting

A maker article states that TSMPlus is hosted in Microsoft Azure Australian data centres. source

Industry focus

TSM says it particularly focuses on HVAC businesses and describes its solutions for HVAC&R and electrical industries. source

Industry focus

TSM says it particularly focuses on HVAC businesses and also supports any field service business. source

Integrations

The maker lists MYOB and Xero accounting integrations. source

Integrations

The maker describes a range of add-ons and integrations but does not name them on its integrations page. source

Maker history

The home page describes TSM as Australian-founded with over 30 years of experience delivering software for HVAC&R and electrical industries. source

Mobile access

Technicians can access job details and customer history and update jobs from a smartphone or tablet. source

Mobile access

A maker article says technicians can access job details, customer history, site notes, and safety checklists from a phone or tablet. source

Product

TSMPlus is a cloud-based field service and asset management platform for managing work from the first quote through the final invoice. source

Scheduling

The maker lists scheduling as a TSMPlus feature. source