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Google’s final reminder on April 2, 2024, came just days before Nest Secure support ended on April 8, 2024. The most urgent step applied to owners whose Nest Guard was serving as the Wi-Fi bridge for a Nest x Yale Lock: they needed to set up a Nest Connect and create or confirm a Yale keypad passcode by April 7.
The shutdown is now historical. Nest Secure no longer connects to Google’s cloud services or works in the Nest app, and Google’s 2024 replacement offers have expired.
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The short version
- April 7, 2024: The last recommended day to set up Nest Connect and create or confirm a Yale Lock keypad passcode.
- April 8, 2024: Nest Secure support ended. Nest Guard stopped serving as the Wi-Fi bridge for Nest x Yale Locks, and Nest Secure lost cloud and Nest app connectivity.
- May 7, 2024: The deadline expired for eligible owners to claim either an ADT Self Setup System valued at up to $485 or $200 in Google Store credit.
- May 20, 2024: Google’s cellular-backup cancellation target date.
Google’s announcement also covered Dropcam and Dropcam Pro, as well as certain Works with Nest functionality. It did not mean that every Nest camera, thermostat, doorbell, or Nest Aware subscription stopped working.
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- A great fit for 2-4 bedroom homes, this Alarm Kit includes one Base Station, two Keypads, eight Contact Sensors, two Motion Detectors, and one Range Extender.
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Who needed to act before the shutdown?
The critical group was Nest x Yale Lock owners whose locks depended on Nest Guard for Wi-Fi connectivity. Nest Guard was part of Nest Secure, so its bridge function ended along with the security system.
Owners in that position needed to:
- Create or verify a working Yale Lock keypad passcode.
- Obtain a Nest Connect, either by using an existing unit or by following Google’s eligibility instructions.
- Set up Nest Connect in the Nest app before April 7.
- Place it within range of the Yale Lock; an existing unit might need to be moved closer.
- Test both app connectivity and local keypad operation.
Nest Connect preserved the lock’s Wi-Fi bridge. It did not preserve the Nest Secure alarm, its cloud service, or its security notifications.
What happened to the Yale Lock?
Without Nest Connect, a Nest x Yale Lock that had relied on Nest Guard could disappear from the Nest app or lose remote app control after the shutdown. The physical keypad could still lock and unlock the door, provided the owner had a working code.
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- A great fit for 1-2 bedroom homes, this kit includes one base station, one keypad, four contact sensors, one motion detector, and one range extender.
- Includes an intuitive Keypad that can arm and disarm your Alarm and Contact Sensors that detect when doors or windows open.
- Choose the Ring Alarm Kit that fits your needs and detect even more with additional Alarm Sensors and accessories (sold separately) at any time.
- Receive mobile notifications when your system is triggered and monitor all your Ring devices all through the Ring app.
- More peace of mind. Subscribe to a compatible Ring Protect Plan (sold separately) to Arm your Alarm from anywhere, keep your system online if the Wi-Fi goes down, and more. Plus, get 24/7 Professional Monitoring for emergency police, fire and medical response, and more.
If the lock is offline now
- Use the keypad locally if you have a valid passcode.
- Check whether a compatible Nest Connect is available and configured.
- Move an existing Nest Connect closer to the lock if range is a problem.
- Repeat setup using Google’s current Nest Connect guidance.
- If you need a supported alarm, treat the lock issue and the alarm replacement as separate decisions.
A lock that works at the door but is missing from the app is consistent with losing its former Nest Guard bridge. Installing Nest Connect may restore the bridge function, but it cannot bring Nest Secure itself back online.
What stopped working on April 8, 2024?
According to Google’s support documentation, owners lost Nest Secure access through the Nest app, cloud connectivity, internet connectivity through the system, and app-based status checks and notifications. Google also stopped providing software and security updates.
Google does not recommend relying on Nest Secure as an unsupported offline alarm. Its behavior may degrade unpredictably, so it should not be treated as a dependable replacement for a current security system.
Google’s replacement offers were temporary
Eligible U.S. Nest Secure owners were offered one of two transition benefits:
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- Protection for entry points - Entry Sensors protect windows, doors, and cabinets and alert you when someone tries to enter. Customizable and can send Secret Alerts so you are quietly alerted if someone accesses private areas, without sounding an alarm.
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- An ADT Self Setup System at no charge, with a stated value of up to $485.
- $200 in Google Store credit instead.
The offer required eligibility and a specific communication or redemption process. The deadline was May 7, 2024. Those offers have expired and should not be presented as currently claimable in 2026. The old equipment offer also did not automatically mean that future professional monitoring, taxes, permits, or other service charges would be free.
Google did not introduce a new Google-branded Nest Secure alarm line as part of the transition. ADT was the promoted replacement path.
What happened to cellular backup and subscriptions?
Cellular-backup support was separate from the April 8 shutdown. Google said existing cellular-backup subscriptions would be canceled by May 20, 2024.
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Owners should not assume that every related subscription canceled automatically. Check the provider that billed each service, including Google, a cellular partner, or ADT. Monitoring, cellular backup, and camera subscriptions can have different cancellation rules. Google’s Nest account guidance and ADT’s account FAQ distinguish account deletion from canceling separately billed services.
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- A great fit for 1-2 bedroom homes, this kit includes one base station, one keypad, four contact sensors, one motion detector, and one range extender.
- Includes an intuitive Keypad that can arm and disarm your Alarm and Contact Sensors that detect when doors or windows open.
- Choose the Ring Alarm Kit that fits your needs and detect even more with additional Alarm Sensors and accessories (sold separately) at any time.
- Receive mobile notifications when your system is triggered and monitor all your Ring devices all through the Ring app.
Nest Aware was not automatically the same thing as Nest Secure alarm monitoring. Do not assume that ending Nest Secure canceled Nest Aware or unrelated Nest products.
What owners should do now
- Stop relying on Nest Secure. It is no longer a supported cloud-connected alarm.
- Protect local lock access. Confirm that your Nest x Yale Lock has a usable keypad code.
- Investigate Nest Connect. Use it if your main goal is to preserve Nest x Yale Lock app connectivity and the hardware remains compatible.
- Replace the alarm if you need security coverage. Look for current software, app alerts, sensors, optional professional monitoring, and cellular backup.
- Review old charges. Check cellular-backup, monitoring, and camera subscriptions individually.
- Recycle obsolete hardware. Google says its recycling partner can provide a postage-paid shipping label by email; consult Google’s current instructions for availability.
Nest Connect or a complete security replacement?
Nest Connect may be enough if the alarm is no longer needed and the priority is restoring app connectivity for an existing Nest x Yale Lock.
A new security system is the better fit if you need a supported alarm, professional dispatch, door and window sensors, motion detection, smoke or water protection, cellular backup, or dependable mobile notifications.
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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallADT remains the directly connected replacement path highlighted by Google. Current ADT equipment, monitoring prices, contracts, geographic availability, permit fees, and integration terms are separate from the expired 2024 offer. Review the ADT product pages, monitoring plans, and official terms before purchasing.
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Compare the total cost rather than an introductory equipment price: monitoring fees, contract length, cancellation terms, cellular service, installation, permits, taxes, and optional protection plans can all matter. Also confirm compatibility with the specific Nest cameras or other smart-home devices you intend to keep.
Historical timeline
| Date | Event |
|---|---|
| April 7, 2023 | Google announced that Nest Secure support would end on April 8, 2024. |
| January 2024 | Eligible owners received information about Nest Connect and transition offers. |
| April 2, 2024 | Google published its final reminder. |
| April 7, 2024 | Last recommended day to set up Nest Connect and create or verify a Yale keypad code. |
| April 8, 2024 | Nest Secure support ended and Nest Guard stopped bridging the Yale Lock to Wi-Fi. |
| May 7, 2024 | ADT and Google Store transition-offer deadline. |
| May 20, 2024 | Target date for cellular-backup subscription cancellation. |
Google’s final reminder and earlier shutdown update document the original deadlines and transition options.
Frequently Asked Questions
Does Nest Secure still work offline?
Google does not recommend relying on it offline. It no longer connects to Google’s cloud services or the Nest app and no longer receives software or security updates.
Can I still use a Nest x Yale Lock?
Local keypad operation may remain available with a working passcode. Nest Connect may restore app connectivity where the lock is compatible, but it does not restore Nest Secure.
Can I still claim the $200 Google Store credit or ADT system?
The 2024 transition offer expired on May 7, 2024. It is not generally redeemable now.
Did the shutdown cancel Nest Aware?
Not automatically. Check each separately billed service with its provider.
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