Bedford County’s routine non-emergency dispatch number is 540-586-7827. A Sheriff’s Office notice gave 540-586-7664 as a temporary alternative for callers who received a busy signal during a scheduled phone-system upgrade, but the notice does not identify the year. That alternate number should not be assumed to be active now.
Which number should you call?
- Routine non-emergency dispatch: 540-586-7827, listed by the Sheriff’s Office as its 24-hour non-emergency line. Sheriff’s Office contact page
- Temporary alternate in the notice: 540-586-7664, for callers who received a busy signal during the scheduled upgrade described below. Its current availability is unverified. Sheriff’s Office notice
- Emergency: Call 911. The notice said emergency service would not be affected. Sheriff’s Office notice
What the phone notice said
The Bedford County Sheriff’s Office described a technology upgrade scheduled from 11 p.m. June 12 to 4 a.m. June 13. During that window, the main non-emergency line, 540-586-7827, might experience brief interruptions. Callers who got a busy signal were directed to use 540-586-7664. The accessible notice does not state the year, so it does not establish that the disruption is happening now. Read the notice
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The Sheriff’s Office also said the upgrade would not affect 911 services and instructed people with emergencies to call 911 as usual. Read the notice
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The Town of Bedford’s FAQ gives examples of non-emergency police matters: a break-in that is not in progress, property damage, traffic concerns, and dead animals in the roadway. These are examples rather than a complete triage rule; if a situation is an emergency, call 911. Town of Bedford FAQ
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If the regular line is busy now
The notice’s alternate number was tied to its scheduled upgrade, and the county’s routine contact listings do not establish that it remains a standing backup. If you are calling during a current interruption, check for current instructions from the Sheriff’s Office or county rather than relying on an undated notice. The Sheriff’s Office lists its administrative office at 540-586-4800 separately from its 24-hour non-emergency line; it is not identified as an alternate dispatch line. Sheriff’s Office contact page
Dispatch call volumes
Bedford 911 Communications reported 71,824 non-emergency inbound calls and 127,442 total phone calls in 2025. These annual figures describe service volume; they do not measure the phone interruption described in the notice or its effects. Bedford 911 Communications statistics
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