Start with the washer’s full model number and the country where it was sold: Samsung’s dispenser compartments and controls vary by model and market. If the auto dispenser empties unusually quickly, first check the dose and concentration settings, then confirm the products and compartments are correct. A rapid emptying problem on the Bespoke AI Combo may instead match a specific siphoning fault Samsung says to contact it about.
1. Identify your washer model and market
Find the model code on the washer’s product label, then open the matching manual through Samsung Support. Use that manual for the exact menu path, drawer layout, and cleaning instructions. Do not assume a setting or compartment instruction for one region applies to another: Samsung’s Australian compartment guidance, for example, is specifically for Australian products.
2. Check the detergent and softener dose settings
On models that offer them, review Dose per Wash for detergent and Dose per Rinse for softener. They are separate controls. If a setting is higher than appropriate for the load and the product being used, lower it using the steps in your model’s manual.
Some models also let you set detergent concentration. Samsung’s Caribbean guidance gives 1x, 2x, and 3x as example settings; it says that for products above 3x concentration, set concentration to 3x and reduce the dose as well. These labels and levels are model-specific, so use them only if they match your washer’s controls. See Samsung’s Caribbean auto-dispense guidance.
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- This is an O.E.M. Authorized part
- Fits with various Samsung brand models
- Oem part DC97-16963G
- Country of Origin: United States
3. Confirm the product belongs in that compartment
Check both the washer manual and the product label. Samsung US says its washers require HE detergent, and warns that using too much can cause buildup and affect performance. Samsung Australia describes the automatic detergent compartment on covered models as for liquid detergent only, and the automatic softener compartment as for fabric softener only. Those compartment instructions are regional and model-specific; do not apply them to a different washer without checking its manual.
Samsung’s regional instructions are available at Samsung US detergent guidance and Samsung Australia’s detergent-drawer guide.
Rank #2
- The DC97-21423A Detergent Dispenser Drawer is a genuine Original Equipment Manufacturer (Authentic OEM) part from Samsung that fits various models from the following brands of washers: Samsung
- OEM Part DC97-21423A Detergent Dispenser Drawer is a brand new part; quality tested as per Samsung standards. The genuine replacement part is a new Samsung part that doesn't replace any other part
- The Samsung DC97-21423A Washer Detergent Dispenser Drawer slides in and out to be filled with detergent, fabric softer and/or bleach
- This is an authorized, brand new, genuine Samsung part
- It is recommended to either refer to your appliance service manual, contact your appliance manufacturer, or contact a service professional to validate the needed part number for your appliance prior to purchasing
4. Check drawer seating and residue
Make sure the drawer is fully inserted and closed. If liquid detergent has hardened in the drawer, Samsung Australia advises removing the rinse cap and cleaning the drawer. Follow the removal and cleaning instructions for your specific model; drawer designs and safe removal steps vary.
5. Distinguish a delayed refill alert from excess dispensing
A refill message does not always mean the reservoir is empty at the moment you see it. On covered Samsung US models, the alert may remain until the washer next attempts to use that compartment: detergent may be checked at the start of a wash, while softener may not be checked until the last-rinse drain point. Samsung says a Rinse + Spin cycle can prompt an earlier softener check on covered models.
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Rank #3
- Part Number:AAZ72925601 Washer Detergent Container Box Assembly Compatible With LG Washer Replaces AAZ73855901 2652392 AP5217542 PS3530587 EAP3530587
- Assembly Composition:8.46×5.17×1.49 In,The AAZ72925601 washing machine detergent caddy assembly includes compartments for detergent, fabric softener and bleach
- Product Function:The AAZ72925601 detergent container for washing machine is mainly used to store detergent for the convenience of the user during the washing process. It not only automates the laundry process, but also helps to protect the environment and conserve resources. Through proper design and use of this container, users can have a more convenient, efficient and environmentally friendly laundry experience
- Accessory Suitability:AAZ72925601 washer box compatible with a wide range of LG washing machine models. Nonetheless, it is recommended that you check if the part fits your washing machine model before purchasing
- Compatible With LG Washer:WT5001CW WT1101CW WT4970CW WT5101HW WT5170HW WT1701CW WT4870CW WT7700HWA WT5480CW WT1501CW WT5270CW WT5680HWA WT1201CW WT6001HW WT7500CW WT1701CW/00 WT1301CW/00 WT5101HW/00 WT5070CW WT1101CW/00 WT1501CW/00 WT7300CW/01 WT7700HWA/00 WT7500CW/00 WT5480CW/00 WT7400CW/00 WT7405CW/00 WT7155CW/00 WT5001CW/00 WT5070CW/00 WT7005CW/03 WT7800CW WT7600HWA
If the compartment is filled but its alert persists throughout a full cycle with automatic dispensing enabled, Samsung advises requesting service. See Samsung’s guidance on detergent and softener refill alerts.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.6. If a Bespoke AI Combo empties both modules quickly, contact Samsung
Samsung documents a specific issue for the Bespoke AI Combo: air inside the washer and increased water pressure during draining can create a siphoning effect that empties the detergent and softener modules within a few wash cycles. Samsung describes it this way: “This happens when air inside the washer and water pressure increases which creates a syphoning effect during the drain cycle.” This explanation applies to the Combo issue on Samsung’s support page, not to all Samsung washers.
Rank #4
- Part Number DC97-17022B (AP5589006) replaces 3015202, PS4222035
- Please check the description for compatible models
- ⚠️ NOT UNIVERSAL! Avoid damaging your appliance. This part is compatible only with specific models. Parts may look similar, but using the wrong part can result in improper fit, malfunction, or serious damage. Please verify with your appliance’s model number for compatibility. Installing an incorrect part may cause internal component failure and could potentially render your appliance completely unusable.
For this symptom on a Bespoke AI Combo, contact Samsung for resolution rather than treating routine drawer disassembly as the repair. Samsung’s page includes emergency draining and filter steps, but directs owners to contact Samsung about the issue: Too much or all detergent dispenses on Bespoke AI Combo.
Quick Recap
Which symptom points to which check?
| What you notice | What to check first |
|---|---|
| The washer seems to use too much on most loads | Dose per Wash, Dose per Rinse, and any concentration setting available on your model. |
| There is hardened detergent or the drawer does not sit flush | Drawer seating and cleaning, following the model manual. |
| A refill alert appears even though a reservoir has product | Whether the washer has reached the point in the cycle when it checks that compartment; persistent full-cycle alerts warrant service. |
| A Bespoke AI Combo rapidly empties detergent and softener modules | Samsung’s documented siphoning issue; contact Samsung for resolution. |
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