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BETTESWORTHConstruction

What Should Asset Owners Do After Digitizing Internal Workflows?

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For asset owners that have digitized internal workflows, the next frontier is connecting those workflows to contractors, designers, and other project participants—starting with general contractors—before moving to predictive analytics. Digitizing a department in isolation can improve local work while leaving the information handoffs that determine project outcomes disconnected.

A July 24, 2023 interview with Chris Bell, vice president of product strategy and marketing for Trimble’s Project and Program Management Division, frames the sequence clearly: establish expectations for information sharing, extend the workflow across organizational boundaries, and only then use the resulting connected data for more advanced analysis. The interview cites Dodge Construction Network research, so its statistics should be read as reported figures from that source rather than newly measured or current-to-2026 results.

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What is the next frontier after internal workflow digitization?

The next frontier is cross-organization connectivity: making the owner’s project information usable by the general contractor, designers, consultants, engineers and other stakeholders who create, change or depend on it. Internal digitization is the foundation, not the finish line.

Owners occupy a position that other participants do not. As Bell put it, “The owner is the unique person that ties every perspective together.” That position gives the owner both a coordination advantage and a responsibility: set the direction for how information is shared instead of allowing each participant to create a separate digital island.

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Once external handoffs are reliable, predictive analytics becomes a sensible later frontier. Analytics cannot repair missing, late or incompatible information; it can only reason over the information an owner has managed to connect.

Why can a digitally mature owner still have disconnected projects?

Digitizing an internal workflow optimizes the work inside one organization. Construction and asset operations, however, cross organizational boundaries at every major decision: design review, procurement, cost control, field verification, commissioning, turnover and maintenance. If each participant uses a tool that does not carry context into the next handoff, the project remains fragmented even when every department has software.

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The interview calls this failure mode a “lonely digital transformation.” A department or project participant adopts a capable system, but the information stops at its boundary. The practical loss is not necessarily a measured productivity percentage; it is the opportunity to reuse useful design, cost, schedule and field information as the asset moves from design to construction and then into maintenance.

The cited research illustrates the gap. The Trimble interview reports that 85% of owners use and make digital connections within their organizations, citing Dodge Construction Network research from 2023. In the same interview, 59% of owners say they experience connectivity breakdowns with contractors, consultants, engineers and other stakeholders. Those numbers are secondhand reports in a vendor-published interview; the underlying research was not independently inspected for this article.

The interview also contrasts the 85% figure with a 50% owner technology-use figure from 2019, attributed to Dodge Data & Analytics’ Optimizing Owner Organizations SmartMarket Brief. Treat that comparison as historical context reported by the interview, not as a like-for-like 2026 benchmark.

Read the original framing in Trimble’s interview on the next frontier for asset owners.

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Which external group should an owner involve first?

Start with the general contractor, then broaden the connected workflow to designers and other stakeholders. The interview makes this recommendation because the contractor is the pivotal external participant during delivery: information from the owner and design team becomes work in the field, while field conditions and progress must travel back to the owner.

A contractor-first sequence does not mean excluding designers. It means choosing the first external connection where a clean handoff will solve a visible problem, then adding the participants needed to keep that handoff complete. For example, an owner might begin by agreeing how the contractor receives the current design package, submits field information and reports cost or schedule changes. Designers and consultants can then be included so review comments, revisions and approvals carry the same identifiers and status.

After delivery participants are connected, operations and maintenance teams should receive the information they will need to run the asset. Owners whose largest pain is operational continuity may reasonably begin with operations and maintenance rather than project delivery; the source explicitly identifies that as an alternative starting point.

How should an owner choose the first workflow to connect?

Choose the workflow with the greatest expected impact or the clearest coordination failure—not the workflow with the most fashionable technology. The following decision aid synthesizes the interview’s examples and comparison axes; it is a practical framework, not a published scoring system.

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Owner’s immediate problem Possible starting workflow External handoffs to define Evidence that the connection is working
Unclear status, decisions or accountability during delivery Project management Owner–contractor responsibilities, decisions, approvals and changes Participants can find the current decision and its responsible party without reconciling separate logs
Slow or disputed design decisions Stakeholder design reviews Designer, consultant, contractor and owner comments, responses and revision status Every comment is tied to the correct version and has an agreed disposition
Budget surprises or weak forecast confidence Cost management Owner budget, contractor commitments, changes, forecasts and approvals Cost changes move through one agreed process with visible status and provenance
Incomplete visibility into site conditions Field-data collection Field observations, photographs, inspections and issues shared with office and design teams Field records arrive with enough location, asset and time context to support a decision
Turnover information is missing or unusable Operations and maintenance As-built data, equipment records, commissioning results and maintenance requirements Operations receives an organized, usable record rather than a disconnected document dump

Rank candidate workflows on four questions: How far beyond the owner’s organization must the information travel? Is the priority project delivery or ongoing operations? Which handoff currently causes the most rework or uncertainty? And which change is likely to have the greatest impact? A narrow, high-impact connection is usually a better first move than attempting to digitize every process at once.

What does a cross-organization rollout look like?

A connected workflow is an operating agreement as much as it is a software configuration. Use this sequence to move from internal digitization to a shared process.

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  1. Define the owner’s outcome. State the decision or handoff that must improve: for example, current design information reaching the contractor, or reliable turnover data reaching operations. Identify who is accountable for the outcome, not merely who administers the tool.
  2. Map the information chain. List who creates each record, who reviews it, who changes it and who relies on it later. Mark duplicate spreadsheets, email attachments, manual re-entry and places where a participant cannot tell which version is authoritative.
  3. Set information-sharing expectations. Bell’s recommendation is that owners establish the direction for digital transformation by setting expectations for how information is shared. Document required fields, naming, status, approval authority, response times, access rights and the record that governs when systems disagree.
  4. Start with one general-contractor connection. Select a live project or a bounded process such as submittals, requests for information, field issues or cost changes. Keep the scope small enough that the owner and contractor can resolve ambiguities quickly.
  5. Add designers and consultants around the same handoff. Once the owner–contractor exchange is stable, bring in the design and advisory participants whose decisions affect it. Require revisions and responses to retain the same project, location, asset and status context.
  6. Close the lifecycle handoff. Decide which delivery records must become operational records, who validates them and when the transfer is complete. Operations and maintenance should be involved before turnover rules are fixed, even if the first pilot is delivery-focused.
  7. Review participation and data quality. A connection is not complete because an account exists. Check whether each party is submitting the agreed information, whether recipients can use it without reformatting, and whether unresolved exceptions are visible to the owner.
  8. Expand only after the process is dependable. Reuse the proven information rules with another contractor, project or stakeholder group. Change the process deliberately; do not multiply exceptions until the original handoff is understood.

What capabilities should an owner require from a shared platform?

The source supports a category-level focus on owner-oriented construction project management and shared project-information platforms. The right choice depends on the workflow, but owners should examine capabilities rather than product labels.

  • Interoperability: Can contractors, designers and consultants exchange information without repeated manual transcription? Ask how records are exported, imported and retained when a participant uses a different system.
  • Role-based participation: Can an external company see and act on the information it needs without receiving unrestricted access to the owner’s environment? Clarify who can create, approve, edit and close each record.
  • Traceability: Does the system preserve revisions, decisions, approvals and the identity of the person who changed a record? Without that history, disputes become a search through email and local files.
  • Lifecycle continuity: Can information collected during design and construction be organized for operations and maintenance? A platform that ends at project close may recreate the same boundary the owner is trying to remove.
  • Field usability: If the workflow depends on mobile field-data collection, verify that the required information can be captured in the conditions where work occurs and synchronized into the owner’s process.
  • Analytics readiness: Look for consistent identifiers, statuses and timestamps before advanced dashboards or predictive models. A visually impressive dashboard cannot compensate for inconsistent source records.

Procurement should therefore test the proposed workflow with the actual participants. Ask the general contractor and design team to demonstrate how they would receive a decision, submit a change, find the current version and hand a record to operations. The objective is to expose handoff friction before it is embedded in a contract or configuration.

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How can owners measure whether connectivity is improving?

Use measures tied to the chosen outcome, not a count of logins or activated modules. Owners can establish their own baseline and review cadence around questions such as:

  • How many required handoffs contain all agreed fields the first time?
  • How often must staff re-enter information from one participant’s system into another?
  • How long does it take to route a question to the person who can decide it?
  • How many design, cost or field records are reopened because the wrong version was used?
  • At turnover, what proportion of the information operations requested is validated and usable?
  • Are contractors, designers and consultants participating at the points where their information is needed, or merely holding accounts?

These are management measures, not industry benchmarks. Keep the definitions stable across a pilot so that an owner can distinguish a real process improvement from a change in reporting behavior.

What are the most common failure modes?

Recreating the lonely transformation. Buying another internal tool without a participant agreement leaves the boundary intact. Start with the information chain and the external parties, then configure technology around it.

Making participation optional. If a contractor can bypass the agreed process through email without consequence, the shared record will become incomplete. Owners should put the required exchange, response responsibilities and record of authority into project expectations.

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Expanding before the pilot is understood. A workflow that works for one project type may fail when another contractor, designer or operating team joins. Capture exceptions and revise the rule before copying it broadly.

Stopping at project close. Treating turnover as a file transfer discards context. Operations should define the information it needs, the validation standard and the point at which responsibility changes hands.

Starting with predictive analytics. A model built on missing, duplicated or inconsistently labeled records can create confident-looking outputs that are difficult to trust. Establish dependable internal and external processes first.

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When should predictive analytics enter the roadmap?

Predictive analytics belongs after the owner has connected the people and processes that generate the data. The interview presents it as a later frontier, not a substitute for external coordination.

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Before selecting a predictive use case, confirm that the underlying records share stable identifiers, meaningful statuses and enough history for the question being asked. Then choose a decision where earlier warning would matter—such as a recurring maintenance risk or a pattern of delivery exceptions—and define how a human will review and act on the signal. If the owner cannot explain where the source data came from or who is responsible for the response, the organization is not ready to rely on the prediction.

What does this mean for public-sector owners?

The interview mentions the Bipartisan Infrastructure Law, the ARPA Act and FAST Act Reauthorization as potential avenues for public-sector digital transformation. It does not identify specific programs, clauses, eligibility rules or award mechanisms. Public owners should treat those references as prompts for separate verification with the relevant agency, grant administrator and procurement counsel—not as funding advice.

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What is the practical conclusion for an asset owner?

Internal digitization creates the conditions for better decisions, but the owner realizes its larger value by carrying trusted information across organizational boundaries. Begin with the external participant and handoff that matter most—usually a general contractor connection—set explicit sharing expectations, bring designers and other stakeholders into the same process, and make the resulting records usable for operations. Only after that foundation is dependable should predictive analytics become the next investment.

Frequently Asked Questions

Why are general contractors usually the first external connection?

General contractors sit at the point where design intent, owner decisions and field execution meet, so a reliable exchange can improve several downstream handoffs at once. The sequence is not mandatory: an owner whose dominant risk is asset operation may begin with operations and maintenance instead.

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How can a smaller owner begin without replacing every existing system?

Pilot one high-impact handoff and define the minimum information that must move between the owner and one external participant. Require a usable export or shared record, document exceptions, and expand only after the handoff works without routine re-entry.

Are the 85% and 59% connectivity figures current industry benchmarks?

No. They are figures reported in a July 2023 vendor-published interview that cites Dodge Construction Network research, and the underlying report was not independently reviewed here. Use them as context for the internal-versus-external gap, not as a 2026 measurement.

What should an owner include in an information-sharing agreement?

Specify the authoritative record, required fields, version and status rules, approval responsibilities, access limits, response expectations and an escalation path for conflicting records. Include how validated delivery information will be accepted by operations so the agreement covers the full asset lifecycle.

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