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Victoria’s Mexican Food owner Victoria Chapa says roughly three months of construction on Franklin Avenue in Waco have made it harder for customers to reach her restaurant, contributing to fewer visits and abandoned pickup attempts. The work is an Oncor project to install underground electric facilities, and Oncor told KXXV it expected the project to be finished in December 2026.
The restaurant was still open when KXXV reported the story on October 28, 2026. However, the schedule and traffic controls can change, so diners should check current access before traveling.
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Chapa says cones, congestion and a difficult turn into the parking lot are discouraging customers. Some people reportedly decide not to pull in, while callers have left orders after finding that pickup access was too difficult. Her description is a business owner’s account reported by KXXV, not an audited measurement of sales or traffic.
“They don’t want to pull in,” Chapa told the station. The problem is therefore not that the restaurant has closed; it is that the approach from Franklin Avenue has become confusing or inconvenient during construction.
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What construction is taking place on Franklin Avenue?
Oncor Electric Delivery told KXXV that crews are installing new underground electric facilities. The company’s underground-service FAQ explains that this type of work generally requires a ready, unobstructed work area and may involve separate city or county inspections. That general guidance does not independently confirm the Franklin Avenue project’s dates or traffic plan.
The report described a large hole directly in front of the restaurant. Oncor said it expected that hole to be filled within about a week of the October 28 report and said the overall project was expected to be completed in December 2026.
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When will the Franklin Avenue construction be finished?
Oncor’s projected completion target was December 2026, according to its statement to KXXV. That is an expectation rather than a guaranteed end date. Underground utility work can depend on site conditions, inspections and coordination with other parties, so the final restoration and traffic pattern may not occur on exactly the same day as the last underground installation.
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Oncor also said it would contact the restaurant and nearby businesses with updates. Customers who need a reliable route should look for the latest signs or contact the restaurant before setting out, especially for pickup orders.
Is Victoria’s Mexican Food still open?
Yes. The restaurant was open when the KXXV report aired. Construction affected the approach and parking-lot access described by Chapa, but the report did not say the business had closed or suspended service.
Because access can change as crews move barriers or refill excavations, opening status and practical access are separate questions. A restaurant can remain open while customers face detours, limited turning movements or a temporarily blocked entrance.
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What does the story show about construction’s effect on a local restaurant?
The reported impact has several parts:
- Access: Cones, traffic and the turn into the lot make the arrival route harder to understand or use.
- Conversion loss: A person who abandons a pickup attempt becomes a lost order even when the kitchen is operating.
- Duration: Chapa described about three months of work by late October, meaning the disruption had continued beyond a short-term lane closure.
- Uncertainty: Customers may avoid an area when they cannot tell which entrance is open or how long delays will last.
The available report does not provide restaurant sales records, a traffic count specific to the site or an independent study proving how much of the decline was caused by construction. It also does not establish a compensation program, delivery partner or small-business grant. Those limits matter when distinguishing a documented access problem from a quantified financial claim.
What should diners do before visiting?
- Confirm that service is operating. Call the restaurant or use its current official ordering channel before leaving, particularly for a time-sensitive pickup.
- Ask for the usable entrance. Request the best approach from the direction you are traveling and whether parking-lot access differs for cars, pedestrians or delivery drivers.
- Allow extra time. Construction traffic and changing cones can make a normally simple turn slower or temporarily unavailable.
- Do not move barriers. Follow posted signs and crew instructions rather than entering an excavation or a closed lane.
- Recheck on the day of the visit. The December target and the planned hole fill were statements made during the October 28 report; conditions may have changed since then.
Could a business claim reimbursement for lost sales?
The report does not identify a named reimbursement or relief program for Victoria’s Mexican Food. Chapa said she was directed toward a claims process but described the difficulty of proving a loss without physical damage: “I don’t have that.” That statement indicates a distinction between repairable property damage and lost revenue, not a confirmed eligibility decision.
Businesses facing similar work should keep dated photographs of access conditions, written notices, canceled or abandoned orders where available, and correspondence with the utility or public agency. They should ask the responsible agency what documentation is accepted and have any legal or insurance questions reviewed by an appropriate professional; the KXXV report does not promise compensation.
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What should happen next?
The immediate milestone was filling the large excavation in front of the restaurant, which Oncor said it expected to do within roughly a week of the report. The broader milestone was completion of the underground electric-facility project in December 2026. Clear signs showing the open route, timely updates to nearby businesses and a safe, usable turn into the parking lot are the practical changes most likely to help customers return while work continues.
Frequently Asked Questions
How long has the Franklin Avenue work affected the restaurant?
Victoria Chapa said the disruption had lasted about three months by the time KXXV published its report on October 28, 2026. The duration refers to the work affecting access, not necessarily uninterrupted excavation at every location.
Who is responsible for the underground utility project?
Oncor Electric Delivery identified the work as installation of new underground electric facilities. The report did not assign responsibility for every traffic-control decision or roadway restoration step to a separate contractor.
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Does the report give Victoria’s Mexican Food a new entrance or detour?
No specific alternate entrance or detour is named in the available report. Customers should obtain the current route directly from the restaurant or follow on-site signs because access can change as construction progresses.
Are Waco restaurants automatically compensated when road work reduces customers?
Nothing in the report establishes automatic compensation or a local grant for lost sales. Chapa’s comments concern the difficulty of documenting losses when there is no physical property damage, and any claim would depend on the applicable agency, contract, insurance policy or law.
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