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Elevator technology is moving in three practical directions: connected equipment that uses AI-assisted monitoring, passenger-traffic systems that combine destination dispatch with energy recovery, and modernization programs that add digital, safety and accessibility features to aging installations. These are not plug-in upgrades or guaranteed savings packages. Each capability depends on the elevator design, building traffic, electrical system, service contract and the condition of the existing equipment.
For building owners and construction teams, the useful question is not which trend sounds newest. It is which intervention solves a documented problem, can be integrated safely with the installed elevator and has a clear plan for maintenance, data security, downtime and lifecycle cost.
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What are the three elevator technology trends to watch?
The leading trends are connected elevators with AI-supported service, smarter traffic management paired with energy recovery, and installation-specific modernization. They overlap, but they solve different problems:
| Trend | Primary purpose | Typical building question | Important qualification |
|---|---|---|---|
| Connected monitoring and AI analysis | Detect equipment conditions, support remote diagnostics and improve service planning | Can faults be identified before they become a shutdown? | Capabilities and results depend on sensors, software, connectivity and the service arrangement. |
| Destination management and regenerative drives | Organize passenger demand and recover energy during suitable elevator movements | Can traffic and electrical consumption be managed more intelligently? | Traffic improvement and energy recovery are separate functions; neither produces a universal saving percentage. |
| Modernization for safety, access and digital capability | Upgrade selected components or replace larger portions of an aging system | Should this elevator be repaired, selectively upgraded or substantially replaced? | The correct scope must match the existing machine, controls, shaft, doors, code requirements and building use. |
The examples below come from manufacturer announcements and technical descriptions. They show where the market is going, not independent head-to-head performance results.
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How are connected elevators using AI and predictive service?
Connected elevators collect operating data from sensors and controls, send relevant information to a monitoring platform and give service teams a better view of equipment condition. AI can help identify unusual patterns or assess the health of subsystems, while remote tools may allow some issues to be diagnosed or addressed without an immediate site visit.
On November 6, 2026, Otis announced its Gen Nexus intelligent elevator platform. The company says the platform uses AI to assess operating indicators and subsystem health, records operating data with digital-twin technology to help reconstruct fault events, and is designed to support evolving safety, cybersecurity and data-security needs. Those are capabilities described by the supplier; they should not be read as independently verified reductions in failures or callouts. Otis Chair, CEO and President Judy Marks said: “The Gen Nexus platform provides the connected, digital foundation for the next evolution in elevator technology and service, applying AI and advanced computing to advance safety and reliability, improve overall performance, and support future innovation.” The statement appears in the company’s November 6, 2026 announcement.
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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteOtis also describes its Otis ONE Internet of Things platform as collecting and analyzing elevator sensor data for real-time monitoring, with remote intervention when possible. In practical terms, a connected service arrangement can give a technician information such as a recurring door event, an abnormal temperature or a controller condition before travelling to the site. It can also create a record of what happened around a fault instead of relying only on a user’s description after the car stops.
What connected monitoring can and cannot do
- It can improve visibility. A facilities team may receive condition information and service alerts rather than waiting for a passenger complaint.
- It can support more targeted visits. If the platform identifies a likely subsystem, the contractor can plan tools, parts and technician skills more effectively.
- It may support predictive maintenance. Pattern analysis can help prioritize equipment that appears to be deteriorating, but a prediction is not a guarantee that a failure will be prevented.
- It does not remove physical maintenance. Door tracks, safety devices, ropes, brakes, machines and other components still require inspection, adjustment and statutory attention appropriate to the installation.
- It introduces information-governance questions. Owners should understand what data is collected, where it is stored, who can access it, how long it is retained and what happens if the monitoring contract ends.
When reviewing a connected-elevator proposal, ask for a plain-language data flow diagram, the list of monitored subsystems, alert escalation rules, remote-action limits, cybersecurity responsibilities and the service-level response. Ask the supplier to separate features included in the controller from features that require a subscription or a particular maintenance agreement. A building can have modern software but still lack useful coverage if its existing controls cannot expose the necessary data.
How do destination dispatch and regenerative drives change elevator performance?
Destination dispatch changes passenger assignment before the ride begins: people enter their destination at a hall terminal or another interface, and the system groups passengers travelling to similar floors into a particular car. Regenerative drives address a different issue by sending energy back to the building electrical system during operating conditions in which the elevator motor is acting as a generator.
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Otis says its Compass systems are designed to reduce waiting and maximize traffic flow. Schindler describes its PORT destination-management system and ECO mode as adapting dispatch to traffic conditions. These systems can reduce unnecessary stops and distribute demand more deliberately, but the result depends on passenger behaviour, peak patterns, car capacity, floor layout and how the system is configured.
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Schindler also identifies alternating-current and permanent-magnet gearless motors as efficiency measures in its responsible-technology overview. Motor, drive, control and dispatch choices should be evaluated as a system. Replacing one component without checking heat rejection, power quality, braking, controls and mechanical compatibility can create integration problems or erase the expected benefit.
Where these systems help most
- Busy offices and mixed-use towers: destination grouping can make morning arrivals, lunch periods and evening departures more orderly than indiscriminate car calls.
- Buildings with variable occupancy: adaptive modes can change dispatch behaviour as demand rises or falls, provided the system receives reliable traffic information.
- Sites with substantial elevator movement: regenerative hardware has more opportunities to recover energy when load and direction create suitable generating conditions.
- Projects with measurable electrical loads: recovered energy is easier to value when the building can use it at the time it is returned.
Require an energy model that states the baseline, annual elevator use, assumed passenger and load patterns, electrical tariffs, regeneration opportunities and any conversion losses. Require a separate traffic analysis that explains the target measure: average waiting, time to destination, lobby congestion or handling capacity. Combining both claims into one headline benefit makes it difficult to verify whether the project solved the problem it was intended to solve.
When does elevator modernization add the most value?
Modernization is the process of upgrading an existing elevator in a defined scope, from selected controls or doors to a broader replacement of the operating system. It is often the practical route for an aging installation because a building may need better safety, accessibility, reliability or energy performance without rebuilding the shaft and every surrounding structure.
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The scale of the need is significant, although the available figures are company estimates rather than a single neutral census. Schindler’s Group Review 2025 estimates that more than 24 million elevators and escalators operate worldwide and that more than seven million are outdated and need upgrades; it also estimates that about half of elevators in Europe are over 20 years old. Otis’s 2025 Annual Report gives an internal estimate that the global installed base of aging elevators ready for modernization could grow from nine million at the end of 2025 to approximately 13 million by 2030. The populations and definitions differ, so these numbers should not be combined as if they measured the same market. See the Schindler 2025 Group Review and Otis 2025 Annual Report for the companies’ statements.
What modernization scopes are available?
Schindler describes ReStore, ReNew and RePlace as different modernization scopes, ranging from more targeted work to broader replacement. Otis’s Gen3 MOD materials describe packages that can incorporate connected controls, regenerative drives, gearless machines and optional destination management. These offerings illustrate a general decision ladder:
- Targeted component upgrade: replace an obsolete or unreliable controller, door operator, drive or user interface while retaining compatible parts of the installation.
- Integrated modernization: coordinate controls, drive, machine, doors, fixtures and monitoring so that the new elements operate as one system.
- Broad replacement: replace most of the operating package when compatibility, parts availability, safety risk or performance objectives make piecemeal work uneconomical.
The right choice is not determined by age alone. A condition survey should document breakdown history, parts support, door and brake condition, ride quality, code findings, shaft and machine-room constraints, accessibility requirements, traffic demand and the building’s outage tolerance. A proposal that lists a new controller but does not explain retained equipment, interfaces and future serviceability is incomplete.
How can modernization improve accessibility?
Accessibility features are increasingly part of the modernization conversation rather than an afterthought. Otis’s announced Gen3 Comfort 2.0 features for residential modernization include home-based elevator calling, longer door-open times, direct-to-floor travel and larger buttons. These are features of an announced product, not universal standards or a guarantee that every existing elevator can receive them. The design team must confirm dimensional, electrical, control and regulatory compatibility for the specific building.
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For a construction project, accessibility should be translated into observable requirements: control height and legibility, door timing, audible or visual information, level accuracy, emergency communication, approach space and the needs of residents or visitors with reduced mobility. Document which items are included in the base scope, which are options and which require architectural changes outside the elevator package.
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How should a building owner compare elevator technology proposals?
Compare the proposal as a lifecycle project, not as a list of fashionable components. The following sequence helps separate a useful upgrade from an attractive but poorly matched specification.
- Define the failure or performance problem. Use service records, shutdown duration, passenger complaints, traffic observations, energy data and accessibility feedback. “Make it smart” is not a measurable brief.
- Survey the existing installation. Record the controller, drive, machine, doors, safety circuits, communication equipment, shaft constraints and retained components. Confirm what is obsolete, what remains supported and what interfaces are required.
- Set operational outcomes. Specify targets such as fewer unplanned shutdowns, improved peak handling, better information for technicians, lower standby demand or easier access for older residents. Avoid accepting an outcome that the proposal does not define.
- Ask for a scope map. Require a drawing or schedule showing new, retained, modified and removed equipment. This is especially important when connected monitoring or destination dispatch is added to an older controller.
- Check safety, accessibility and cybersecurity together. Confirm the safety functions, emergency communications, user interfaces, software-update process, network boundaries, credentials and responsibility for incident response.
- Validate energy and traffic assumptions. Ask how any projected saving or waiting-time improvement was calculated, what baseline was used and which site measurements will be taken after commissioning.
- Plan disruption before signing. Establish the outage sequence, temporary access arrangements, material lead times, inspection milestones, commissioning tests and handover documents. A technically strong system can still fail the project if the downtime plan is unrealistic.
- Price the service relationship. Compare included monitoring, response times, parts coverage, software subscriptions, data ownership, cybersecurity updates, training and the cost of changing providers later.
Obtain site-specific proposals from qualified elevator contractors and have the building’s design and facilities teams review the interfaces. The sources for these trends do not provide neutral common-cost or common-savings benchmarks, so a vendor’s estimate should be treated as a project assumption to verify, not as an industry fact.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What evidence supports these trends, and what remains uncertain?
The evidence is strongest for what manufacturers are developing and offering. Otis has publicly described Gen Nexus, Otis ONE, Compass-related technology and modernization packages; Schindler has described destination management, ECO operation, regenerative drives, motors and graduated modernization scopes. Those materials establish that the capabilities are commercially relevant and technically distinct.
They do not establish one universal reduction in outages, waiting time, electricity use or lifecycle cost. No independent comparison of AI elevator platforms, common energy-saving tests across buildings or neutral total-cost benchmark is established by the cited material. Treat performance figures as installation-specific, request the assumptions behind them and preserve a baseline so the owner can evaluate the result after commissioning.
What should construction teams do next?
During early design, identify the elevator’s expected traffic, user groups, accessibility goals, electrical capacity, network requirements and acceptable downtime. During procurement, require compatibility documentation and a clear split between elevator work, building electrical work, network work and architectural alterations. During construction, protect the shaft and machine-room interfaces, coordinate inspection access and keep a record of software versions, settings and retained components. At handover, deliver operating manuals, emergency procedures, cybersecurity contacts, data-retention terms, maintenance schedules and a plan for verifying the promised traffic or energy outcomes.
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The most resilient projects combine the three trends selectively. A connected platform may be worthwhile where service visibility is poor; destination management may matter where lobby congestion is the dominant issue; regenerative equipment may make sense where movement and electrical demand provide regular recovery opportunities; and modernization may be the prerequisite that makes any of those additions compatible. The building problem should determine the technology sequence.
Frequently Asked Questions
Can elevators really generate electricity?
They can recover energy during certain movements, when the drive operates in a generating mode, and return it to the building electrical system. That recovered energy may serve loads such as lighting or air conditioning, but the amount depends on car load, direction, traffic, drive design and whether the building is using power at that moment.
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The exact data set depends on the controller, sensors and contract. It may include operating indicators, subsystem-health information and event records used to reconstruct a fault; owners should request the specific signal list, storage location, access rights, retention period and deletion process before connecting the equipment.
Does destination dispatch require passengers to use a smartphone?
No. Destination systems can use a hall terminal or another building-provided interface; the defining feature is that the destination is entered before the car assignment. Any mobile, credential or turnstile integration is an additional building-specific choice, not a requirement of destination dispatch itself.
How long does an elevator modernization take?
There is no reliable universal duration because scope, parts, shaft conditions, inspections and building access vary. Ask for a phase-by-phase outage schedule that identifies surveys, fabrication, removal, installation, testing, authority inspections and contingency time rather than accepting a single headline duration.
