Sometimes. In the United States, Samsung may cover an ice maker repair or replacement when the refrigerator is still within the warranty that applies to its exact model and Samsung determines the problem is a covered defect under normal household use. Samsung’s general refrigerator warranty describes one year of parts and labor, while some model-specific documents provide two years of ice maker coverage. Check your model’s terms before paying for service or ordering a part.
When Samsung may replace an ice maker for free
Samsung’s current U.S. refrigerator warranty page describes a standard one-year manufacturer warranty for most refrigerators, covering qualifying manufacturing defects and workmanship under normal household use. Its ice maker guidance says factory-defect issues are covered during that period. Samsung’s U.S. warranty information also provides routes to warranty details and repair requests.
Some Samsung warranty documents specify two years of parts and labor for the ice maker. For example, Samsung’s 2022 limited-warranty document states “Two (2) Years Parts and Labor on Ice Maker” for the products covered by that document; the 2022 RF29A9675 product specification also lists two years. These are not evidence that every Samsung refrigerator has two-year ice maker coverage. Review the warranty for your exact refrigerator and purchase period. Samsung 2022 limited warranty and RF29A9675 product specification.
Free service is not automatic just because the ice maker has stopped working. Coverage can depend on the refrigerator’s full model code, purchase date, proof of purchase, proper installation and use, and Samsung’s diagnosis of the problem. Samsung’s warranty terms require warranty work to be performed by an authorized service center and may require dated proof of purchase.
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- 【Part Number】DA97-14474C ice container compatible with samsung refrigerator. Part number: DA97-14474C, DA97-14474A, DA97-12604D, DA97-21040A, AP6034185, 4456005, PS9604454, EAP9604454, PS11766800, DA63-06925A. Please check before buying. Some of them look alike, but they 【NOT FIT】:DA97-14474B, DA97-14474D, DA82-01396A, DA82-01397A, DA97-13717A, DA97-14504A, DA97-14504C, DA97-12604A.
- 【Applicable Model】RF25HMEDBBC, RF25HMEDBWW, RF25HMIDBSG, RF263BEAEBC, RF263BEAESG, RF263BEAESP, RF263BEAEWW, RF263TEAEBC, RF263TEAESG, RF263TEAESR, RF263TEAEWW, RF265BEAESG, RF265BEAESR, RF26J7500BC, RF26J7500WW, RF26J7510SR, RF27T5201SG, RF27T5201WW, RF27T5241SG, RF27T5241SR, RF27T5501SR. All models are displayed in the details page, please click Ctrl+F to query.
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How to check coverage before arranging repair
- Record the full model code and purchase date. Find the model information on the refrigerator label and locate your receipt or other dated proof of purchase.
- Check the warranty for that specific model. Do not assume the general one-year term or another model’s two-year ice maker term applies to yours. Ask Samsung to confirm coverage and explain how to arrange service.
- Request Samsung-authorized service if the claim may be covered. Samsung’s warranty documentation says warranty service must be handled by an authorized service center. Follow Samsung’s service process before authorizing paid work or buying a replacement assembly.
Troubleshoot before buying a replacement
An ice maker that is not producing ice does not necessarily need a new assembly. Samsung’s ice maker troubleshooting guidance recommends checking water pressure in the situation where the water line has been adjusted; it says to contact a plumber to confirm at least 20 psi. If the ice maker does not respond when its test button is used correctly, Samsung directs the owner to request service.
If the refrigerator is out of warranty
If coverage has expired or Samsung confirms the failure is not covered, you can compare a paid diagnosis or repair with a part-only purchase. First establish that the assembly itself has failed; a water-supply or other issue may produce similar symptoms. The available Samsung parts listing includes multiple ice maker assemblies, not a universal part for every refrigerator.
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- This Is An O.E.M. Authorized Part
- Fits With Various Samsung Brand Models
- Oem Part # Da97-15217A
- Country Of Origin: Korea, Republic Of (South)
- Search using the refrigerator’s complete model code, not just “Samsung ice maker.”
- Confirm the listed part number is compatible with that exact model before ordering.
- Compare the cost and scope of professional diagnosis or repair with the price of a part-only purchase. No general repair-cost estimate follows from the warranty terms.
Warranty service or buying a part?
| Route | When it makes sense | What to verify |
|---|---|---|
| Warranty claim or authorized service | The refrigerator may still be covered. | Exact model warranty, purchase date, proof of purchase, and Samsung’s determination that the failure qualifies. |
| Paid repair or replacement part | Coverage is confirmed expired or unavailable, and troubleshooting or diagnosis points to an assembly failure. | Exact model compatibility and whether a part-only purchase or professional service fits the problem. |
Why the exact model and country matter
This guidance concerns Samsung refrigerators sold in the United States. Warranty terms and consumer protections can differ elsewhere. Even within the U.S., the two-year ice maker terms found in some Samsung documents apply to the products those documents cover; they should not be treated as a company-wide promise.
Quick Recap
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