Easy8 HelpDesk
by Easy8 HelpDesk · #137 of 187 in Project Management Software
from €6.90 a monthFree trial
Plans and prices
| Plan | Price | Billed |
|---|---|---|
| Essentials | €6.90 a month | billed annually |
| Business | €13.90 a year | user/month, billed annually |
| Platform | €25.90 a year | user/month, billed annually |
| Essentials | €82.80 a year | €82.80 per year (= €6.90/month, billed annually) |
| Enterprise | — | — |
From Easy8 HelpDesk's own pricing page, checked 20 Sept 2026. Every plan
What the maker publishes
- Customer portal
- An optional HelpDesk users interface lets external customers enter and manage their requests. source
- Email handling
- The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing. source
- Founded
- 2006 source
- Free plan
- No source
- Headquarters
- Prague, Czech Republic source
- Hosting
- Easy8 offers cloud and on-premises deployment options. source
- Integration ecosystem
- Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases. source
- Mailbox integrations
- Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts. source
- Notable limit
- The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox. source
- Purpose
- Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets. source
- Reporting
- HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports. source
- Security
- Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit. source
- SLAs and hours
- Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours. source
- Ticket creation
- Tickets can be created from email or through a simplified ticketing interface. source
- Ticket routing
- Tickets can be sorted into projects according to customers, products, or other criteria. source
- Trial
- The product page offers a 30-day free trial and states that no credit card is required. source
- Who it is for
- The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience. source