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Samsung India announced Samsung Care+ extended-warranty plans for selected home appliances and Smart TVs on November 10, 2025. The plans run for one to four years, with Samsung advertising prices starting at ₹2 per day. That is an entry price, not a universal rate: eligibility, cost and coverage depend on the appliance model and plan.
What Samsung announced
Samsung Care+ is an extended-warranty and service plan, not general appliance insurance. For eligible products, it extends protection for covered technical, electrical and mechanical failures after the manufacturer warranty ends. The plan terms identify Service Lee Technologies Pvt. Ltd. (Servify) as the offering entity. Samsung’s announcement describes the expansion in India; it does not establish one universal retail start date for every model or location.
Samsung says the offering includes access to more than 13,000 Samsung-certified engineers, over 2,500 service centres, genuine parts, support in nine languages, app-based service tracking and maintenance reminders. These network figures are Samsung’s claims. The plan terms set out the conditions that apply to coverage.
Which products may qualify
Samsung names refrigerators, washing machines, air conditioners, microwave ovens and Smart TVs. Its current Care+ page also lists televisions, washers and dryers, and microwaves. Eligibility is model-specific, so the category list does not mean every appliance qualifies. Samsung’s wider appliance catalogue includes other product types, but that alone does not establish that they are eligible for Care+.
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Check the exact model using the category and series selector on Samsung’s Care+ appliance page before paying. This guidance applies to eligible India-market products; Samsung’s India warranty information says products bought outside India or not sold by Samsung India may be treated as overseas products.
How long coverage lasts—and when it starts
Samsung offers plans for one, two, three or four years. Under the terms, the protection period generally begins the day after the manufacturer warranty expires, so the extra term follows the original warranty rather than replacing it.
There is also an administrative step: Samsung says the plan is auto-activated after it receives and validates the appliance serial number and customer details. Activation or registration is not the same as the start of the post-warranty protection period.
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What it costs
Samsung advertised plans from ₹2 per day in its November 10, 2025 announcement. The current appliance page does not publish one flat price for all products; it asks customers to select a category, series and plan. Samsung says prices may vary by country, model, coverage and other plan conditions and can change without notice. Treat ₹2 per day as an advertised starting point, not a quote for your appliance or a fixed annual price.
What the plan covers
Samsung’s current FAQ describes coverage for eligible technical and mechanical failures and electrical defects covered by the applicable warranty. It also lists labour, transportation and genuine Samsung parts for covered repairs. The precise scope depends on the model and plan terms, and Samsung or its authorized service personnel may inspect the appliance before confirming a claim.
- For air conditioners, Samsung lists two wet and one dry complementary service visits.
- Samsung says certain screen malfunctions are covered where applicable, but physical damage is excluded.
- The FAQ lists software updates; it does not establish that every future feature upgrade, operating-system change or third-party application issue is included.
- Gas-related parts or service may be included where applicable. Confirm the specific service and any conditions for the model before purchase.
Samsung calls software-update and screen-malfunction coverage “industry-first” in its announcement; that is Samsung’s characterization, not an independently established comparison across the industry.
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What it does not cover, and who cannot enrol
Care+ is not accidental-damage protection. Samsung excludes physical damage, so a cracked screen, dent or other externally caused damage should not be assumed covered. A screen malfunction is different from a broken panel.
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The terms and FAQ also limit eligibility and use:
- The product must be new and bought through Samsung’s official Indian channels or an eligible retailer. Refurbished, second-hand, unboxed or first-customer-return products are excluded.
- The plan is tied to the registered serial number and is non-transferable. One device cannot have multiple Care+ packs.
- Coverage is subject to the terms and an inspection by Samsung or authorized service personnel; a symptom that appears technical does not by itself guarantee a covered repair.
- Samsung says it does not refund a plan simply because the customer did not use its services.
How to buy and register
Samsung says customers can add Care+ at checkout or buy it after the appliance purchase through Samsung.com, leading Indian electronics stores, Samsung Exclusive Stores, authorized service channels or service centres. A standalone purchase is allowed only while the appliance is still within its standard manufacturer warranty; do not wait until that warranty has expired.
- Confirm the exact model and selected term are eligible, then check the quoted price and applicable terms.
- Buy the relevant Samsung Care+ pack through an available channel.
- Provide the appliance serial number and customer details. Samsung says this information must be supplied within 30 days of purchase; otherwise, the plan may be treated as invalid and a refund initiated.
- Keep the invoice, serial number, confirmation email and policy certificate. Samsung says a policy certificate or confirmation email is issued after registration details are received.
The exact registration workflow may differ between checkout and post-purchase retail enrolment. Follow the instructions for the channel used and contact Samsung if the certificate does not arrive.
How to request service
Samsung lists customer care at 1800-202-1234, with support hours of 8 a.m. to 10 p.m., as well as WhatsApp support and authorized service centres. The current details are on Samsung’s appliance Care+ page.
Samsung says repair requests are unlimited, but that does not mean every repair is covered or that replacement is guaranteed. Coverage is confirmed after inspection under the plan terms. If the fault arose during the original manufacturer warranty, it may belong under that warranty rather than Care+.
How to decide whether Care+ is worth it
Compare the actual model-specific premium with the protection the appliance already has and the cost you would face if a covered fault occurred after the original warranty. Care+ may be more appealing for a costly appliance with repair-sensitive electronics, a display, compressor or motor, particularly if you value authorized technicians and genuine parts. It may be poor value if the premium is high relative to the appliance price, an important component already has longer warranty cover, or you mainly want protection from accidents.
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Before paying, check the following for your exact appliance and purchase channel:
- Whether the model is in Samsung’s Care+ selector and whether the retailer and invoice qualify.
- The price for the chosen one-, two-, three- or four-year term.
- Which parts, labour and transport are covered, and whether consumables, routine maintenance or gas refilling are included.
- Whether the existing warranty already covers major components such as the compressor, motor or panel for longer.
- Any inspection fee, deductible, service charge or rule for a product declared beyond economical repair; the available general page does not settle these details for every model.
- What evidence is required for a service request, when the policy certificate will arrive, and the effect of selling the appliance, since the plan is non-transferable.
If Care+ does not fit, the alternatives are to pay for repairs as needed or compare a retailer protection plan separately. Do not assume another plan covers the same events: check its administrator, exclusions, claim process, service network and any deductible. Samsung provides information on out-of-warranty repair charges for customers who pay for service when required.
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
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